Returns & Exchanges

At Moonboon, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed fashion items. If your new pieces don't fit perfectly or meet your expectations, our streamlined process makes exchanges and refunds simple.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all tags are attached and the products are in their original condition.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package at any authorized carrier location and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.